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While it is not mandatory that benefits metrics align with the parent goal metrics, you can define a specific set of metrics for each benefit.
Tangible, or quantitative benefits can be defined with specific targets for revenue, cost, percentage change, or some other quantifiable numeric measurement in a defined time frame. Intangible benefits simply have a statement of benefit and a defined time frame.
To define and update benefit metrics:
- Ensure you are in the Strategy area and click Benefits in the Strategy section.
- Select and find the benefit you wish to define a metrics for.
- Click on the appropriate benefit from the list.
- Select the Strategic Goal/Metrics tab
- Define the Tangible Benefits metrics in the right pane; or
- Define the Intangible Benefits in the right pane
- Click Save & Close.